Shipping Policy
Shipping Rates
-
Orders under $100 are charged our standard shipping rate, which is calculated at checkout.
-
Orders $100 and over ship free within the United States.
Shipping & Delivery
-
Orders are shipped via USPS or UPS, depending on the most efficient method.
-
Once an order has shipped, Ardsley is not responsible for delays, lost packages, or stolen packages. Carrier timelines may vary due to seasonal volume or unforeseen delays.
Tracking & Carrier Claims
-
A tracking number will be provided once your order is fulfilled.
-
For delivery updates or to file a claim for a missing package, please contact the carrier directly:
-
USPS: File a Missing Mail Search or Claim
-
UPS: Submit a Delivery Issue Claim
-
-
We’re always happy to help guide you, but carriers require the recipient to initiate claims for lost or stolen packages.
Processing Time
-
Orders are generally processed within 1–3 business days. Processing time may be extended during holidays or peak periods.